I bet your answer is YES! But how do you reduce the cost without losing the results your getting now? Thats the question that is more difficult to answer.
The US labor force has many issues that are driving many companies to other countries to reduce the cost of labor and to get a different culture of workers. Employers are looking for;
Employees in the US with these traits are 1 in 14 so finding that 1 is very time consuming and costly as in the hiring process the ratios will set to be more like 5 to 14 but after the smoke clears in 6 months only 1 person remains. The others you hired were not what they seemed and did not meet company standards or they were just too hard to teach new tricks.
Well I recommend you try some staff in Jamaica. I have been helping US companies open their own office in Jamaica for the last couple of years and the results are great. I am not saying that there are not some challenges to doing business in Jamaica but I am saying the problems are much easier to fix and the costs are 1/4 of the costs in the US.
The good and bad of staff in Jamaica is as follows;
Since the cost is so low to set up and hire in Jamaica the few issues like attendance are easy to swallow as a business owner or operator.
It has been my experience if you come down to the island and look around you will quickly see the value and the skills possessed by the many call centre workers on the island.
To learn even more about the “The Anatomy Of A Jamaican Call Centre Worker” read this article. HERE
Give me a call and lets discuss your call centre needs, Phillip W. Duff 305-853-8773.