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October 2, 2016

The 3 Most Ask Questions About Agents in Jamaica

While I have been speaking to people regarding opportunities in Jamaica I have been getting the same three questions over and over so I thought I’d like explained them here. The first question that is pondered is can you understand the agents? My answer is clearly yes. The first time […]
October 3, 2016

Ever wonder how a hurricane might affect your BPO in Jamaica? Enter Matthew.

Since I am propounding to be expert in Jamaica call centres here some examples of what they are doing today;  Monday, October 3 2016 Phil, We have taken the necessary presentations by ensuring that our server room and other equipment are secured and waterproof. Our senior management team has been in constant communication with […]

Author Info

Phillip W. Duff

Phillip W. Duff the Founder of Lighthouse Consulting was trained in Six Sigma while working for Bombardier Capital in 2001, and is highly successful helping organizations improve their processes using the Six Sigma methodology. Mr. Duff has consulted with numerous companies over the last 10 years and has shown the ability to enact cultural change in a company. He has also initiated programs proven to drive positive revenue growth both as an employee and a consultant. His focus is to help CEO’s with a focus on growth. His knowledge of technology and background in debt collections have combined to help companies automate processes and identify which processes provide profits. Mr. Duff has also developed a unique process of initiating cultural change as a part of developing a revenue-driven atmosphere in a variety of formats. This unique philosophy and technique are unseen to date. His substantial experience in the collection industry, Six Sigma core competency and extensive industry relationships can provide you and your team a matchless perspective into your accounts receivable business or any business strategy.

October 2, 2016

The 3 Most Ask Questions About Agents in Jamaica

While I have been speaking to people regarding opportunities in Jamaica I have been getting the same three questions over and over so I thought I’d like explained them here. The first question that is pondered is can you understand the agents? My answer is clearly yes. The first time […]
October 3, 2016

Ever wonder how a hurricane might affect your BPO in Jamaica? Enter Matthew.

Since I am propounding to be expert in Jamaica call centres here some examples of what they are doing today;  Monday, October 3 2016 Phil, We have taken the necessary presentations by ensuring that our server room and other equipment are secured and waterproof. Our senior management team has been in constant communication with […]