Latest Articles

September 21, 2016

Where is Waldo Calling from? Near shore or Offshore. Where should you place accounts and BPO work?

There have been a lot of discussions over the last few months with my clients and in the media about collection agencies and creditors moving work offshore. The BPO (Business Process Outsourcing) biz is growing due to the reduced profits and squeezing of contingency rates that the industry is experiencing. […]
November 16, 2016

Is your 2017 budget forecasting big profits? Then reduce your staffing costs here.

As you try to figure out where to spend the money you expect to generate in 2017 maybe its time to consider how to reduce your current call center costs. If you have staff that are making outbound calls to consumers then they are spending most of the time dialing, listening […]

Author Info

Phillip W. Duff

Phillip W. Duff the Founder of Lighthouse Consulting was trained in Six Sigma while working for Bombardier Capital in 2001, and is highly successful helping organizations improve their processes using the Six Sigma methodology. Mr. Duff has consulted with numerous companies over the last 10 years and has shown the ability to enact cultural change in a company. He has also initiated programs proven to drive positive revenue growth both as an employee and a consultant. His focus is to help CEO’s with a focus on growth. His knowledge of technology and background in debt collections have combined to help companies automate processes and identify which processes provide profits. Mr. Duff has also developed a unique process of initiating cultural change as a part of developing a revenue-driven atmosphere in a variety of formats. This unique philosophy and technique are unseen to date. His substantial experience in the collection industry, Six Sigma core competency and extensive industry relationships can provide you and your team a matchless perspective into your accounts receivable business or any business strategy.

September 21, 2016

Where is Waldo Calling from? Near shore or Offshore. Where should you place accounts and BPO work?

There have been a lot of discussions over the last few months with my clients and in the media about collection agencies and creditors moving work offshore. The BPO (Business Process Outsourcing) biz is growing due to the reduced profits and squeezing of contingency rates that the industry is experiencing. […]
November 16, 2016

Is your 2017 budget forecasting big profits? Then reduce your staffing costs here.

As you try to figure out where to spend the money you expect to generate in 2017 maybe its time to consider how to reduce your current call center costs. If you have staff that are making outbound calls to consumers then they are spending most of the time dialing, listening […]