JAMPRO President Comfortable With Attrition Rates Among Call Centre Employees | Jamaican Gleaner
October 2, 2016
Is your 2017 budget forecasting big profits? Then reduce your staffing costs here.
November 16, 2016
Since I am propounding to be expert in Jamaica call centres here some examples of what they are doing today;
Monday, October 3 2016
Phil,
We have taken the necessary presentations by ensuring that our server room and other equipment are secured and waterproof. Our senior management team has been in constant communication with all our agents and implores them to be safe. Our clients have been informed about the current weather conditions and has been very supportive. We will continue to monitor the weather conditions and update our staff and clients accordingly.
Lesley-Ann Harvey-McDonald
CEO
Corporate Services Associates
General Manager
PanJam TeleServices
Hi Phil,
“At FullGram International Call Centres we care about our Clients, our highly motivated staff are at work and supplying extraordinary call centre services, most will stay in our sites both in Kingston and Montego Bay overnight, our redundancy and disaster preparedness plans have been deployed and it is business as usual during the pending hurricane, JAMAICA is open for business.”
Karl Graham
Phil,
Itel-BPO Solutions’ aim and objective is to stay open for all of our clients at all times by understanding the utmost seriousness of the event and by dynamically weighing our best options based on our first order of priority of staff safety. Following on our long-established multiple possibility for site and regional redundancy, we are able to ensure that our clients remain unaffected by these events
We expect a return to full normalcy on Tuesday 4 October. Whilst it is possible thereafter that our Freeport Grand Bahamas site could be affected by Matthew’s future development, our redundancy capability will once again kick as it insulates our clients from any potential effects of the event
Itel-BPO Solutions is Jamaica’s largest independent outsourcer with 700+ seats located in Montego Bay, Kingston, Freeport Grand Bahamas and Tampa FL. Our international point of presence (POP) is housed in Miami FL, and we are designed to deliver optimum multi-site and multi-systems redundancy at a regional level 24/7/365. Our management team is equally spread out between the above redundancy points, thus ensuring that we are always open for business regardless of the circumstances
Matthew is the first major storm to affect Jamaica since Hurricane Dean in 2007. Itel-BPO Solutions first identified the threat on 22 September, when the National Hurricane Center (NHC) in Miami indicated a high chance of tropical cyclone development in the south-central Caribbean Sea near the island of Curaçao in the Dutch Antilles. Later on that day, the NHC initiated advisories on Tropical Depression Fifteen, and itel-BPO Solutions’ Business Continuity Plan (BCP) kicked into effect at its Montego Bay headquarters in Jamaica
Daily BCP meetings ensued, with the inclusion of all layers of the management teams in all four of itel-BPO Solutions’ locations. Continuous preparations have since been coordinated on a daily basis in order to ensure:
-staff safety
-building integrity
-power supply
-data and telecommunications routing options
-staff transportation routes
-food and water supplies
-communication and regular updates with our staff
-review and validation of all staff personal contact numbers
-communication and regular updates with our clients
-emergency communication measures within the management team
Itel-BPO Solutions’ aim and objective is to stay open for all of our clients at all times by understanding the utmost seriousness of the event and by dynamically weighing our best options based on our first order of priority of staff safety. Following on our long-established multiple possibility for site and regional redundancy, we are able to ensure that our clients remain unaffected by these events
We expect a return to full normalcy on Tuesday 4 October. Whilst it is possible thereafter that our Freeport Grand Bahamas site could be affected by Matthew’s future development, our redundancy capability will once again kick as it insulates our clients from any potential effects of the eve
Best regards from Montego Bay, Jamaica
Sebastian Tickle
iTel BPO
