JAMPRO President Comfortable With Attrition Rates Among Call Centre Employees | Jamaican Gleaner

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JAMPRO President Diane Edwards has questioned claims of a high turnover rate in the industry.

“High is a relative term … so I would challenge you on a perception that turnover is high. High relative to what?” she asked in an interview with The Gleaner.

Comparing data from India and The Philippines, Edwards noted that Jamaica’s average turnover rate of five per cent is acceptable.

According to the JAMPRO president, the turnover rates in India are somewhere of the order of 33-50 per cent.

In the Philippines, she said the attrition rate has come down from 33 per cent in 2011 to around 20 per cent in 2015.

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