Latest Articles

November 27, 2017

Jamaicans Make The Best Out Of All Situations

After a recent 50 year storm in Montego Bay, where I live now the homeless were given an opportunity and they took advantage of it. Montego Bay experienced about 7 inches of rain in 4 hours the day before Thanksgiving and it was quite a disaster as the images show […]
September 3, 2017

Happy Labor Day! Let’s Reduce Your LABOR Costs by 60%.

Do you desire to reduce your labor costs by 60%?  Do you want employees who want to work?  Do you need to gain deeper portfolio penetration?  Are you a control freak?  Do you need to have complete control of your strategies?  If you answered yes to 2 or more of […]
August 11, 2017

Wanna reduce your labor costs? Yes X or No X

I bet your answer is YES! But how do you reduce the cost without losing the results your getting now? Thats the question that is more difficult to answer. The US labor force has many issues that are driving many companies to other countries to reduce the cost of labor […]
April 17, 2017

Let’s rethink everything, what if labor was your cheapest cost?

Right now most of my consulting clients biggest expense and their biggest headache is staffing. What if your staff wanted to work and would work for 1/3 the costs? What if they were happy all day and thanked you for giving them a job? What if they ask to learn […]
December 26, 2016

The Best Tax Season Strategy Sold Here

The only way you are going to maximize your collections in the TAX SEASON is to increase the number of consumer contacts you make in the 6 weeks of tax season. What would your revenue look like if you contacted 100% more consumers than last month would you have twice […]
December 26, 2016

Tax Season is Just 30 Days Away. Here Is The One Thing You Must Do To Maximize Your Tax Seasons Revenue.

Wow, it seems like just yesterday it was back to school and now its tax season for the ARM industry. There has always been seasonality to the debt collection industry but with technology advances some of the seasons have shrunk, like the tax season. So how do you maximize that […]
December 2, 2016

Are you ready for the tax season gold rush?

The #1 show on Discovery channel “Gold Rush” is very similar to the Tax Season in the debt collection industry. There is a short time to get in and go through as much ground as possible to find the few flakes of gold per ton of ground. The miners who […]
December 2, 2016

Why isn’t my staff getting results?

Staffing has evolved each 10 years in my business life and the current US staff mentality is difficult at best. Millennials to baby boomers that all have a different idea about what work looks and feels like as well as what work really is. Baby boomers think work is labor […]
November 21, 2016

It’s Black Friday, That Means It’s Just 70 Days Till Tax Season Kicks Off. Whats Your Strategy?

If your in the debt collection business Tax Season is just that, a season. Just like Christmas or Easter it has its own feel and smell and expectations. Most collection agencies collect 35-40% of their annual profits in the Tax Season. The rest of the year is just a trial […]
November 16, 2016

Is your 2017 budget forecasting big profits? Then reduce your staffing costs here.

As you try to figure out where to spend the money you expect to generate in 2017 maybe its time to consider how to reduce your current call center costs. If you have staff that are making outbound calls to consumers then they are spending most of the time dialing, listening […]

Author Info

Phillip W. Duff

Phillip W. Duff the Founder of Lighthouse Consulting was trained in Six Sigma while working for Bombardier Capital in 2001, and is highly successful helping organizations improve their processes using the Six Sigma methodology. Mr. Duff has consulted with numerous companies over the last 10 years and has shown the ability to enact cultural change in a company. He has also initiated programs proven to drive positive revenue growth both as an employee and a consultant. His focus is to help CEO’s with a focus on growth. His knowledge of technology and background in debt collections have combined to help companies automate processes and identify which processes provide profits. Mr. Duff has also developed a unique process of initiating cultural change as a part of developing a revenue-driven atmosphere in a variety of formats. This unique philosophy and technique are unseen to date. His substantial experience in the collection industry, Six Sigma core competency and extensive industry relationships can provide you and your team a matchless perspective into your accounts receivable business or any business strategy.

March 12, 2014

How are you dialing consumers today? Whats your risk level?

By Phillip W. Duff, CEO of Lighthouse Consulting As a consultant to the debt collection industry over the last 15 years I have seen many ways to complete the same job. Some companies are risk adverse and other companies embrace the risk. So what is your risk level with the […]