Are you ready for the tax season gold rush?

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December 26, 2016

The #1 show on Discovery channel “Gold Rush” is very similar to the Tax Season in the debt collection industry. There is a short time to get in and go through as much ground as possible to find the few flakes of gold per ton of ground. The miners who mine the most good ground will make the most money. Debt collectors work a short season to get through as many accounts as possible to find the payers and extract the gold.

In both businesses the trick to making the most money first lies in running the most dirt or working the most accounts. The drama then plays out on the show by showing the cost in men and equipment to get the gold and in debt collections with the drama of staff and overhead. Showing another consistent factor is the staffing drama.

So as we get ready for the staffing levels needed to work the most accounts for Tax season how do we avoid the drama, Ok just reduce it your right we can’t avoid it.

Transfer agents! Its like the big machines they use to mine now instead of a gold pan, the more dirt they can get into the machine the more gold they get in the clean out. You to can have a big machine of agents dialing your portfolio and transferring all the nuggets of gold to your well trained staff for extraction.

Phillip W. Duff
Phillip W. Duff
Phillip W. Duff the Founder of Lighthouse Consulting was trained in Six Sigma while working for Bombardier Capital in 2001, and is highly successful helping organizations improve their processes using the Six Sigma methodology. Mr. Duff has consulted with numerous companies over the last 10 years and has shown the ability to enact cultural change in a company. He has also initiated programs proven to drive positive revenue growth both as an employee and a consultant. His focus is to help CEO’s with a focus on growth. His knowledge of technology and background in debt collections have combined to help companies automate processes and identify which processes provide profits. Mr. Duff has also developed a unique process of initiating cultural change as a part of developing a revenue-driven atmosphere in a variety of formats. This unique philosophy and technique are unseen to date. His substantial experience in the collection industry, Six Sigma core competency and extensive industry relationships can provide you and your team a matchless perspective into your accounts receivable business or any business strategy.

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